Vonage
Ripoff and changing rate without notification

I signed with vonage for long distance call, so to be able to call a family member abroad after the gave a deal to pay 23 cents/min. I had to switch my home phone to them, and I had to sign 1 year contract, I asked the customerservice lier if this rate will change, he mentioned it will change only to lower rate?! Since they debit your bank directly 2 month later I found out that they charge my acount $189.00. I called them, they said to me that what you used?! I went back to the web site and I found out that they change the rate to 79 cents/min witout informing me. I called customerservice and emailed them, but all I got from them sorry but we do not have to inform you, I cancelled the account and I had to pay early termination fee I did not mind that I just wanted them to get off my face. Now I switch to sunrocket, it is much better, but Vonage still blocking my phone so no one can call my phone although I am not with them any more. I told all my freinds to avoid Vonage, and you guys do the same.

Company: Vonage
Country: USA
Site: vonage.com

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