Directv
Charged for HD Installation That Never Happened in September

I have had DirecTV for years, from when you had to buy all the equipment. On Sept 9 I wanted to upgrade to HD TV. The installer came out and told me he could not install it because he needed to put it on top of my roof and needed a 40 foot ladder, and he would have to call his boss to tell him he needed the ladder. He came back to tell me I could not get the signal and would not be able to have HD TV.

So I called DirecTV to ask them to send out another installer because the other one was not willing to install it, and I had another appointment with someone else (Sept 13). No one came out. I waited all evening for them to show. I even called trying to buy the equipment so my husband could install it (since he did install the first one back in the day).

I was on the phone with Gaberill, Ael ext 46400 / Lisa in the Philippines, trying hard to get the upgrade charges off my bill, and told them the installer only came out once, yet I was charged for an installation that never happened, and they could only remove a hundred dollars from my account. Is there anyone that can help me? I have been on hold for 2 days and I am so tired of dealing with them.

Thank you

Company: Directv
Country: USA
State: Florida
City: Tampa
Address: PO BOX 31621

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