Aaron's Sales And Lease
Washer Never Repaired, Constant Calls Over Reference Account

Last year my washer broke, and we did not have the money to go out and buy a new one, so we decided to try a rent-to-own company. We decided to go with Aarons.

Things were good for a while, with no problems, until my washer started making a funny noise. Then things went south.

I called them every day for 6 months trying to get someone out here, meanwhile making most of my payments on time. I admit there were some months when it was late due to paycheck scheduling.

I finally told them that I refused to make any more payments until someone came out and looked at it. You would think that would motivate them. Not so.

At this point the phone calls started, 5, 6, 7 times a day. About a month later someone finally showed up and looked at the washer, and I mean just looked at it, and said there was nothing wrong with it. I guess the guy could not hear the loud screech it was making.

So we paid it off and had our own person come look at it. All it needed was lubricating.

Another incident: someone I know had put me down as a reference without my knowledge (which Aarons never called to check anyway). She was late on her payments every month. I got all sorts of phone calls. These people do not let up; if you are a day late, the calls start. I told them repeatedly that I was unaware I had been used as a reference and that this person did not live in my home, and to stop calling me.

For 4 months they called, every day. I finally cussed them out and told them to stop harassing me or I would be forced to file harassment charges. Believe it or not, this actually worked! So, buyer beware.

Company: Aaron's Sales And Lease
Country: USA
State: South Carolina
City: Summerville
Address: Main St

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