Aaron's Sales & Lease Ownership
Used TV, Missed Repairs and Billing Not Fixed for Months

I went to rent a TV from Aaron's and found a 36" one that I liked. I had everything set up and signed the papers. After watching the TV for a few weeks, I noticed a dark spot in the top right corner and the bottom left corner. I could only notice it when certain shows were on, or with certain shades of background. I called and reported this to Aaron's. They said the TV was used and offered nothing. I had the Aaron's Plus and that meant nothing to them. I was under the impression that the TV was new. It took them over a month to come and change out the TV, after I called the main office.

So I went back to Aaron's and picked out another TV. I asked if it was new and they told me yes. They asked for a payment and said this TV cost more. They brought it to my house, and my wife and I had to set it up.

Then there was the washer and dryer. We got a Frigidaire washer and dryer from them. They came new in the box, and I had to take them into the house by myself, unpack them and set them up. No help whatsoever. About 3 weeks later we started to notice that the clothes were not getting dry. Some were really dry and others were still really wet. We reported it and they said they would send someone out and scheduled a date. They never showed.

I made another date with them to come out and look at the dryer, and they never showed. So I made another call to the main office, and then the High Point store called and came out the next day. A week passed and there was still no washer or dryer change-out or repair. I called the main office again, was really upset and told the guy how I felt about Aaron's. The next day they brought out a used Hotpoint washer and dryer of poor quality and tried to say they were new. The Frigidaire was $111.00 a month and the Hotpoint was $87.00 a month, but they never would adjust my account.

So June, July, August, September, October, November, December, and now January, they finally corrected my account, after 6 or so months passed. They call everyone in my family twice a day. They call me twice a day wanting money, yet they want to ignore a simple customer service request. They do not know much about the products that they sell. There is always someone different calling, or the manager of the store, and the turnover in the store is crazy. I told them to take the TV back. I have a few more payments, and then the washer and dryer from hell are mine. I will never deal with Aaron's ever again.

Company: Aaron's Sales & Lease Ownership
Country: USA
State: North Carolina
City: High Point
Address: 3021 N. Main St
Phone: 3368865985

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