Monitronics International
Ripoff unwilling to cancel coverage

I have made numerous attempts to cancel monitoring coverage, all unsuccessful.interestingly, I receive invoices and telephone calls attempting to collect invoices for a cancelled services.

When I finally reached someone in the "Customer Resolution" department (which by the way is an oxymoron) I was advised that I needed to send a letter, with my passcode and account number to an address in Texas. When I questioned the procedure, I was advised it was to ensure that I am the account holder - how exactly will a written letter do that more than a telephone call with a confirmable telephone number? Answer, it cannot, it is simply their way of being extremely uncooperative.

When you call, you are given a number to call back; however, you never actually reach a person.

If I send a letter, with all of the security information to an address to be received by someone I do not know - should I just include a front door key so they can enter without actually having to break anything?

I wonder if homes covered by this particular company experience a larger that average break-in rate when attempting to cancel? It would seem this company cannot be trusted since so simply an account process, they are either unwilling or unable to handle.

Company: Monitronics International
Country: USA
State: Texas
City: Dallas
Address: 2350 Valley View Lane

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