Cingular
Contract Cancelled For Using More Off-Network Minutes

Looking to see if anyone else has this problem...

I have had cingular for about 10 years and have been a good devout customer to them. About ten days ago I received a message on my phone that they were canceling my contract because I was in violation of my contract. I had no clue what they were talking about so I called the number they left... The reason they gave me was that I had used more "off network" minutes than "on network" minutes. I did not even know what she was talking about and she did not explain it either.

She said that they had sent out a letter two weeks earlier and said I was in violation. I moved about eight months ago to a little place that is out of there coverage area so I am on someone else tower. They said they had been doing a study and that anyone that used more than 50% "off network" minutes would be terminated. I have told them that I am going to move back into there area in September but they said forget it...

I have a question for all of you, how many are they doing this to... I have a lot of roll over minutes that I will lose if they do this... Is this what it is about???

Company: Cingular
Country: USA
Site: cingular.com

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