Aaron's Rental
Late Refrigerator Move Spoiled Food, Ice Maker Still Broken

I called Aaron's Rental on June 1 to tell them I was moving and would need them to move the refrigerator on June 28. They told me they would be there at 11:00 on the 29th to move it.

On June 27, I called the store to make sure everything was still set for the next day at 11:00. I was told it was.

On June 28, I called the store at 11:30 since they never showed up. I was told that they were out delivering a new washer and dryer, and that when they got back to the store they would call me to let me know what time they were coming. They also said they might have to reschedule. I had already moved all the groceries to the new house. Aaron's Rental did not show up until 2 pm that day. Needless to say, all my food in the refrigerator and freezer was ruined.

When they got the refrigerator to the new house, they caught it on the back of the lift on their truck. It broke the vegetable drawer and the ice/water maker connection on the back of the refrigerator. They were not going to say a word about it. I asked them about it, and they said they would replace it. I immediately called the office. I was told by Stacy that they would have to order the parts and it would take about a week.

I have called the store repeatedly. I even talked to the manager, Tom, and he told me he was going to hang up on me.

It is now August 11. The drawer has been replaced; they finally brought it last week. But the ice/water maker does not work, and I have called several more times just to get the runaround.

Yet I have still made all the payments on the refrigerator even though I cannot use the ice/water maker. I have also called and left several messages for the district manager, but he will not return my phone calls.

I have asked repeatedly that they not charge my credit card for the rental until it is fixed, especially since it has been almost 2 months, but every month it is charged to my credit card.

With Aaron's you sign a 6-month lease agreement, and if you break it you still have to pay the cost of the 6 months. They have broken this agreement, so I do not see why I still have to honor it.

I even suggested that they just swap out the refrigerator, and they will not do that either. So, on top of all the food that spoiled because of them, I now still have a broken refrigerator that I am still paying on.

Company: Aaron's Rental
Country: USA
State: Ohio
City: Mansfield
Address: 1281 PARK AVE W
Phone: 4195298906

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