Vonage Canada
Ripoff misrepresentation of service fraudulent billing

I started service with vonage on april 26/06. I soon found out that i could not dial any of the "800" numbers i needed to call for banking, etc. They never informed me that this would be an issue when i signed up.

I tried to cancel on may 11/06 but they convinced me that they would be resolving these issues within a couple of months. At that time they made a note on my file to the effect that i would not be charged a cancellation fee should i cancel my account due to their inability to deal with this problem within the two months.

In the meantime i noticed that sometimes people calling my phone number would be told by a message that the number was not in service. I complained to vonage but they never did resolve the issue or even provide me with an explanation as to the cause.

I was also unable to access my account online as they had advertised due to the fact that they were also "having issues with that".

I finally cancelled my account on july 26/06. They did not charge me the cancellation fee, but did charge me $158 for a device recovery fee. Apparently i cancelled my account prior to 90 days from date of activation even though they billed me for a full 3 months of service.

In summation, these rip-off artists misrepresent the abilities of their inferior service, then sweet talk customers into staying long enough to get ripped off on the device recovery fee.

Stefan
Edmonton, Alberta
Canada

Company: Vonage Canada
Country: USA
Site: vonage.ca

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