American Home Shield
Over two weeks without A/C, coil disposal fee charged

AHS is a ripoff. I am now going on over 2 weeks with no air conditioning and temp.'s over 100, heat index 110. I called in the problem on a Thursday evening. I did receive a call the next day, but was told no technician would be available until Monday. I took my children to a relatives for the weekend. On Monday I left work at the agreed upon time and the technician finally showed up 2 hours and several phone calls (from me) later. He did not have a ladder to look in the attic or even freon. What kind of a/c man doesn't have freon? I was charged my $55 service fee and told they would come back the next day. I did not see them again for 2 weeks. During the 2 weeks they refused to return calls, blatantly lied to me and told me they were "on the way", they were waiting on authorization from AHS. AHS of course told me they were waiting on the technician to phone in the repair for authorization. I was told by the technician that AHS would pay for the evaporator coil, but I would be charged $100 coil disposal fee. I have 2 units so $200. They finally came and fixed 1 unit after 2 weeks, but now I am having to go through the same thing again with my upstairs unit. AHS told me they paid for freon recapturing so why am I being charged a coil disposal fee? Especially when they are probably taking the copper to a recycling place and getting quite a bit for the copper! I asked the service technician for the coil as I wanted it after he "reclaimed the freon" and of course I am still waiting to hear about that too.

I am canceling AHS because they do everything they can to not pay a claim. They previously denied a hot water heater repair because it was "sediment". How can you tell unless you take it apart? They send service technicians who are rude and do shoddy work. You are stuck with whoever they send and at their mercy unless you want to call someone on your own and pay for it.

Company: American Home Shield
Country: USA
Phone: 8007764663
Site: ahsservice.com

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