Dish Network
Charged $600 to credit card but credited only $400 for returned receivers

While preparing to move out of state, we decided to terminate our Dish Network account. After many hours of anguish [trying to talk to someone we could understand, forever hold, frequent lost connections] we finally got them to email us some shipping labels to return the equipment.

Now after having moved we find they have drawn $600. From our credit card. I got busy & tracked the packages & they had received both boxes 4 days before billing us. We now have found, they only credited us $400. Saying they were short 1 receiver. That's a funny thing, since I shipped 3 receivers in 2 boxes & they received both packages!

I now have to wait while they "check it out". So that means another week or so, more hours on the phone, & possibly contacting UPS to get the recorded weight of the boxes to prove all were there.

In all actuality, I was fairly satisfied with the service, but if you ever have any kind of problem, your on your own! I'm tired of hours of phone conversations getting no-where. It seems the bigger the company, the harder they are to deal with. Is there some way to get compensation for our time and anguish?

Company: Dish Network
Country: USA
Phone: 8003333474
Site: dishnetwork.com

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