Home Depot
Bid Mistake Stopped Two-Room Job Midway, Extra Payment Demanded

Home Depot gave a bid to do a job at our home, and then after they tore up the house, took the carpet out, etc., and started the work, they said they couldn't finish because they wanted more money to finish the job, even though they were already paid. They said they forgot to add enough supplies to the bid to complete the second room. We hired them to do the work according to the bid that they gave us.

We specifically asked, "Will that be it, for everything, both rooms?" They answered, "Yes, just come to the store and pay." We did. They sent people over to start work who couldn't speak English or read the work plan. They started one room and then said they did not have enough material for the second room they were there to do. After we contacted the manager, they wanted more money from us; he had mis-bid, which is not our fault. It has put us in a bind, because they know you are stuck when they have torn everything up and want more money to complete the job. Very unprofessional and unethical. The manager did not care and said, "Oh well, bring more money or we don't finish!" He would not honor his original bid.

Company: Home Depot
Country: USA
State: Texas
City: North Richland Hills
Address: 6501 Ne Loop 820
Phone: 8174854400

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