DirecTv
Early Cancellation Fees and Unauthorized Charges to Bank Account

I am now in a battle with DirecTv after I canceled my service I had for over 6 years. Back in October I moved to a new house and used their "Movers Connection" offer to get service up and running here. The technician who did the install said that one of my receivers was "outdated" and would not work with the new dish so he went to his truck and got a new one leaving the old one behind. Well, DirecTv is now saying that extended my agreement by another 2 years! I argued on the phone for about an hour and the CSR finally agreed to not charge me the $480 early cancellation fee but she would charge me $100 early cancellation fee for a new DVR I got back in December. I agreed to that, even though I thought it was BS, and she said she would e-mail me with the final amount I would need to pay.

I never received an e-mail and today I found a $518 charge to my checking account that I did not authorize. Thinking that I had taken care of this already I called to complain and was told by another CSR that the first CSR was wrong and they charged me the $400 fee anyway. This CSR also said since they had my credit card on file that gave them the authorization to charge my account for the full amount. I was also told to write a letter to them but it appears that does not do much good. I will be contesting the charge with my bank and hopefully they will credit me the amount back. I will gladly pay for the service I used before cancellation but the extra $400 is completely ridiculous!

Company: DirecTv
Country: USA
State: California
City: El Segundo
Phone: 8003473288
Site: directv.com

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