Rentway
Ran my debit card when not authorized ripoff

I rented several pieces of electronic equipment at Christmas as presents for my three children and was planning on doing the 120 days same as cash. I knew it would end up costing me more than if I could have just made the purchases at the store but I wanted to give them something nice so I did it. The sales rep and I discussed it at great length when I went to the store - later I found out that it wasn't an option because the total length of the lease wasn't long enough.

I've gone back and forth with them, and yes, been late several times trying to decide whether to pay the almost $2k for the electronics or take them away from the kids and return them. But I have paid.

I finally agreed to let the store debit from my check card because the store isn't very close to my home (again I had planned on paying it off in 120 days). Apparently none of the employees talk in the Madison store because I had people coming to my house wanting cash or the items because I was behind, but the assistant and manager telling me I wasn't behind not to worry about it. The post office leaving me certified letters from Rentway.

Back and forth - crazy. The agreement for the debits was they would take place on Saturdays. The first one happened on a Friday a day early but I let that one go. This past week, again the debits are suppose to be Saturday, Rentway actually ran the debit on Wednesday (per information directly from Bank of America) and caused my checking account to now be overdrawn AND I've got $102 in return check charges from my bank.

Rentway lied to me yesterday when I called to ask when the debit was done - telling me they had run it on Saturday. They changed it today when I told them I had information directly from the bank. I've left a message for the area supervisor Mr. Gruber to call me - wonder what he'll have to say!

Renee
Nashville, Tennessee
U.S.A.

Company: Rentway
Country: USA
State: Tennessee
City: Madison
Address: 840 Madison Square Shop Center
Phone: 6158689600

  <     >