Rent A Center
Ripoff-They want the stuff back while my husband is dying

My husband and I are customers of Rent A Center. We have agreed to pay for our Widescreen TV and our washer and dryer. We have had the account for just a little over 3 months now. For the most part we have been on time.
My husband has recently been diagnosed with cancer for a second time. This time it is fatal. The doctors have only given him under 2 months to live. He is hospitalized now in a facility that is 2 hours away from our home. Needless to say, I am at his side every moment that I can.

Our account is set up on a automatic payment system through our credit card. We started having problems with them right off the bat with them losing the form that my husband and I had to sign for them to debit this. We didn't think much of it and continued to pay as scheduled.

I have had to use this card now for other means of day to day uses. On a scheduled Saturday payment, there was not enough money to cover the rental payment. I called the RAC manager to explain to him that I would be in on the following Monday to make the payment in person. I did. The same thing happened next Saturday.

I had no choice but to tell him of our situation, that we tried so hard to keep private. Right off the bat the manager demanded the return of the merchandise. I did not want to argue because this was a tough enough time as it is. I told him I would call and let hime know when a time could be scheduled for them to pick it up. I really didn't want to lose the merchandise because it is something that my husband and I wanted to purchase together.

I had a pick up time that was set up for a Tuesday at 6:30pm. I drove all the way back home just to meet them. They didn't show. On the following day I checked my messages on my cell phone (since you shouldn't have it on in a hospital). I had 8 messages from RAC demanding the return of the merchandise. Two of the messages contained threats and deflamations of character. I didn't respond to them after those messages.

On a daily basis I receive up to 13 calls a day and harrassing messages left on the blue door tags and some left on printer paper. I had to call the Regional Marketing Manager John and inform him of what was happening. He sympathized with our situation. I explained that I would set up another return date. He said he would talk to the store and have the phone calls and visits limited to once a day.

That did not work. The phone calls and door tags are still coming consistently. My husbands situation is much worse now and my time with him is limited. I want to spend every moment with him. I know that this is delaying the return of the property, but it is not by choice.

What should i do? Can i go to jail for this?

Company: Rent A Center
Country: USA
State: Virginia
City: Roanoke
Address: Williamson Rd
Phone: 5403668139

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