T-Mobile USA
Plan Change Billed Retroactively for 26 Days Before It Took Effect

On 1/29/06 I called to change my service plan to a more expensive one. They said the change will be effective 1/31/06. My next bill showed that they had made the change 1/31, but that they are charging me for the higher rate retroactively back to 1/5.

I called and they explained it's their "policy" to backdate any change in charges (only if the change is to a higher priced plan I'm sure) to the start of my billing cycle, which is the fifth of the month. I said I don't care what their policy is, that they are charging for services they were not providing for those 26 days, and that I don't accept it. I threatened to take it to the media, BBB, and the attorney general. I must have made five emails & phone calls and made no progress. They dug in their heels.

I forwarded all correspondence to the Oregon Attorney General Consumer Fraud Dept. T-Mobile credited my account within two weeks!

Your atty general can't represent you and litigate for you, but they can place pressure on these thieves to do the right thing. Too many complaints and they can be fined or even forced out of business in extreme situations.

Company: T-Mobile USA
Country: USA
State: New Mexico
City: Albuquerque
Address: PO Box 37380

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