Sears.com
Large Hard Drive Order Cancelled After Cards Reportedly Declined

Ok, Purchase a large order thru sears.com for about 60 hard drives that are very hard to find. There was no limit per person on item and they were in stock and verified with sear.com. I get an email from them saying my 4 credit cards companies decline the 4 transactions. So sears.com cancelled the orders. I call my CC and they say we didn't decline your orders they have been submitted and went thru.

Now I know by now someone is lying at sears.com. So I call them up and they first say your CC declined them which wasn't true and then they change their mind and say items were out of stock which was another lie so then they transfer me over to Verification department. So now they are saying the reason why we cancelled your orders is for business reasons and we don't have to disclose the reason why?

I mean is that unbelievable or what does anyone know if this is illegal and what can I do about this? I guess as a consumer you are not allowed to buy large quantities at sears.com or when you think your order is being shipped it is really cancelled. How can they accept and proceed thru checkout and say my order has been processed and then cancel all of my orders, it should be illegal especially because items were in stock

Would anyone have a Sears corporate number so I can call them? Thanx for any help

Company: Sears.com
Country: USA
Phone: 8883965299
Site: sears.com

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