Sears.com
Charged for Order but Items Missing From Shipment

Shops, Products, Services

Eight months ago I placed an order with Sears.com and when it was shipped I didn't receive all of my items, but the packing slip said they were all in the box. When I called Sears the woman argued with me and said I did have my items and that she would send my complaint to the complaints department (I never heard from them again). Stupid me placed another order with them last week on Black Friday and now the same thing is happening. I have spoken with a bunch of different people again and they are all giving me the run around. Has this happened to anyone else and if so what did you do about it?


Company: Sears.com
Country: USA
Site: sears.com
SUBMIT A COMPLAINT
  <     >  

RELATED COMPLAINTS

Sears.com
Promotional Tool Orders Cancelled as Out of Stock but Still Charged

Sears Credit
Refused Boxes Still Billed and Camcorder Return Never Credited

Sears Parts Direct
Billed for Returned Parts, Managers Never Contacted Parts Direct

Sears
Online Clothing Order Not Shipped, Customer Service Cannot Say Why

Sears.com
Store Pickup Order Marked Picked Up Without Items, Refund Denied

Sears
Black Friday Dishwasher Order Cancelled, Re-offered at Full Price

Sears
Dryer Dropped From Order and Install Never Scheduled

Sears Service
Refrigerator Repair Delayed Until Monday Despite Baby Formula Emergency

Sears.ca
Totally mixed up delivery!

Sears On-line
Chair From Third Party Seller Never Shipped, Order Not Cancelled

SUBMIT A COMPLAINT