Vonage
Ripoff, liars, scam, deceptive, terrible customer service, long hold times, rude

I called 1/22/06 to switch to vonage in order to save a lot of money, as per their many advertisements. 30 days later, nothing has happened except they just now billed us for the first month!

I already regret switching to them, and the switch hasn't even gone thru yet. They promised that the switch would be made in 10 days, at the most 14. It has now been 30 days and vonage still has not made the switchover they promised.

In the meantime, we have to continue paying our existing service provider AT&T... And now vonage has the nerve to charge us for the past 30 days since we first called to sign up. But they haven't given us any service yet. So now we have TWO phone bills.

When i emailed them about it, they replied with hogwash that can basically be summarized as "too bad". When i call them for help, i usually can't understand what they're saying because of their accents. Those i do understand are telling me that "that's just the way it is".

I have to sit on hold for an hour to try to get help... When i do get someone i can't understand them. When i do understand them, they are rude and inept.

I can't believe they actually get away with this BS. They suck.

Company: Vonage
Country: USA
Site: vonage.com

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