Indian River Fruit, Indian River Orchard
Big Rip-Off, You Never Receive Your Orde

I placed an order with Indian River Orchard on 12/28/05 thru the internet for some Tangelos, Oranges and Grapefruits.By mid January I did not recieved any emails from them letting me know if they shipped my order or not, nor received my order. I tried to call them to find out the status of my order but their phone is also their fax, so that did not work. I sent them an email on 1/16/06. I received an email back from Jesus Smith, Customer Service. He was sorry and mentioned that I should have received my order by now. He said he would check but in the meantime he would go agead and reship the order and that I would get it next week.

Next week came and no fruit. I sent another email requesting the cancellation of the order and for them to refund my card that they charged on 12/29/05 for the order I did not received.

The same person responded back and said that my order has been seatting in the DHL hub for a while and that DHL could not give him a good reason why. And that the honeybells were shipped out originally on the first honeybell truck on the 15th of January.

Then he goes about saying that this is the month of honeybells and that the phones are ringing non-stop, so if I have beeen trying to call and can not get thru is because of that reason and they only have 5 incoming lines.

He apologizes and he thanks me for letting him know my problem and that a customer not getting the package in a timely manner is no more acceptable to them that it is to me. But he never mentions about the cancellation of the order, so I sent him another email stating that the order needs to be cancelled if I do not have a delivery date. That was last week, I am still waiting for an answer.

I try to call them this morning but I guess they still busy, so I decided to sent another email to let them know that they are Ripping me Off.

I filled a report with my credit card, hopefully they will help me in getting my money back.

Do not order anything from them!!! They have two different websites but they are the same company/person. They will just take your money!!

Company: Indian River Fruit, Indian River Orchard
Country: USA
State: Florida
City: Titusville
Address: 1885 N. US Hwy 1
Phone: 3212689835

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