Circuit City
Nightmare ripoff

I was shopping for a handheld video player and found an Archos player that looked like it would work for me. The price was nearly $150 cheaper with many of the web based electronic stores.

I thought that I would be better off going with a large company like Circuit City, so I called on December 23rd and spoke with "Henry" with Circuit City's Indian Call Center.

"Henry" assured me that they would do the price match, but that I first had to place the order and then would be transferred to customer service for the price adjustment. I was very reluctant, but "Henry" assured me numerous times that they would do the match and I would be able to cancel the order with customer service if I was not completely happy for any reason.

Needless to say, after speaking with customer service they informed me that the Price Match was only for a small, select number of competitors and that it didn't apply to the stores that I was giving them. I requested to cancel the order that was placed just 5 minutes earlier and was told that it "was too late".

I ultimately called the Corporate number and, after lengthy holds, was told that the order was canceled. This too proved to be untrue and the order was shipped without my consent. On December 27th I rejected the order and it was shipped back to Circuit City and received by them on January 4th.

It is now over a month since this ordeal started and I still have not received the nearly $1,000 credit to my bank account. I have called soooo many times to request and been told that it will be another 3 to 5 days.

Today I was told by "Eric" in the call center that the credit was made two days ago, but it could take 3 to 5 days to appear on my card. Why would a credit done days ago take nearly a week to hit my card?

I told him that I was tired of being told 3 to 5 days for something that should have been done weeks ago. I requested a supervisor and was put on hold. "Eric" came back on pretending to be a supervisor. He didn't even try to disguise his voice? When I told him that I wanted to speak with a real supervisor, he told be that he would put transfer me. After being on hold, the call was disconnected.

It is now 35 days later and Circuit City still has nearly $1,000 of MY money.

Company: Circuit City
Country: USA
State: Virginia
City: Richmond
Phone: 8008432489
Site: www.circuitcity.com

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