Circuit City
Does not honor low price guarantee

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.

Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store. So I did and they refused to match the lower prices!

This is false advertising at it's best! I contacted corporate headquarters to hear the same undisclosed exception.

On 11/29 (not black friday) I went through the same process to find that Circuit City will not honor the low price guarantee.

I asked the Wilmington, NC store customer service rep what date I could come into the store for the price match and they could not provide one, she said "maybe Wednesday"? What's up with that?

I guess the "black friday" exception can be used by them any day of the year they choose. If this had been disclosed to me at the time of purchase I would have taken my business elsewhere.

Company: Circuit City
Country: USA
State: Virginia
City: Richmond
Address: 9950 Mayland Dr
Phone: 8002512665

  <     >