Surplus Alert USA Sales I Lead Media
Surplus alert fraudulent company

I was contacted by a representative of Surplus Alert who suggested they were associated with ebay. I have been a member of ebay for a number of years and both buy and sell, mostly coins.

I agreed to receive the package to look over and allowed them to transfer the $2.99 shipping fee from my online account. It took over 2 weeks for the package to arrive which I never bothered to open as I had decided that I did not want a membership with them.

A couple weeks later I received a notice from my bank of an overdraft charge of $34.00. Surplus Alert had taken $29,95 from my account for membership fees, which created the overdraft.

This account is solely funded for purchases I make online. I called the company reporting what had happened and not only did I want the so-called membership fees returned, I wanted the $34.00 overdraft fee returned as well. I was informed they would cancell my membership. Then I get yet ANOTHER overdraft fee a couple weeks later, they had done it AGAIN!!!

I called again, still getting the runaround. They emailed me that they had refunded the membership but could not refund the overdraft charge which at this time is $68.00 (overdraft fees alone which I had to pay). I checked the bank, no refund.

I called the company asking for the corporate phone number so I could explain what was going on only to be told, I could not get it. I demanded they better get my complaint to someone higher up because I was reporting them not only to ebay, State Attorney General's office, FBI Internet Fraud Investigations and anyone else I can think of. (Which as you can see I have and am doing) I received a phone call from a man from Surplus Alert who said the people I had spoken with before had lied to me, he had refunded my account and asked that I send confirmation of the overdraft fees to the corporate address, which he emailed me, which I did and clearly showed that they caused the overdraft. And promptly received a general email that company policy did not refund overdraft fees. I sent them an email that he had asked for this information and if they could please forward it to him, he would take care of the matter, I have heard NOTHING BACK TO THIS DAY!!!

This company is desperate for members and any information they receive is only used to rip you off!!! They should be investigated as I see I am not the only one ripped off!!! Beware surplus alert!!!

Company: Surplus Alert USA Sales I Lead Media
Country: USA
State: Utah
City: Pleasant Grove
Address: PO Box 960 Pleasant Grove, Utah, 84062

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