Cingular Wireless
Partial Payment Ignored, Service Cut Off, Reinstatement Fee Doubled to $50

After receiving a nastygram informing a payment of $123.42 was needed to keep service from being discontinued I made a partial payment on a July bill of $43.80. They cut me off anyway, told me I'd have to make an additional payment of $79.62 to reinstate my service & a $25.00 fee for this service which they would bill on the next cycle.

So the next bill comes & it's for $176.27 which more thank two months of service which should not be. I get on the phone and neither the Customer Service Rep or the Supervisor I spoke to could explain why the bill was so high.

It turns out the 25.00 reinstatement fee is now 50.00 & there are as yet unexplained Balance Forward fees of $145.96

Dealing with these people is frustrating, time consuming and ultimately their attitude is "shut up and pay your bill." I wouldn't recommend Cingular Wireless to my worst enemy.

Company: Cingular Wireless
Country: USA
State: Illinois
City: Aurora
Phone: 8662934634
Site: cingular.com

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