Downtown Luggage Inc Aka Guido Van Hemelryck
Downtown Luggage Inc Aka Guido Van Hem Selling products of disreputable manufacturer and failure to honor RMA

December I purchased 2 Heys 40" duffel bags from downtown luggage that were advertised as their most durable product and came with a 5 year Heys warranty. Within a few months the cross strap of one bag and the shoulder strap of the other pulled out. I contacted Heys International, http://heys.ca, and they instructed me to contact Heys USA there US subsidiary. Heys USA did not respond to numerous emails/phone calls over several weeks. I then contacted Downtown Luggage in hopes that their relationship with their supplier would result in the replacement of my defective luggage. Downtown Luggage issued an RMA number and I returned the merchandise to Downtown Luggage only to receive my package back "return to sender." Downtown Luggage and http://www.ewholesaleluggage.com, formerly Heys USA, are both located in Miami, FL. As such, I am led to believe it is a collaborative fraud. Heys USA has 3 unanswered fraud complaints with the Better Business Bureau. I have subsequently left two messages with Heys International that have gone unreturned. Stay away from this fraud ring!!!

Company: Downtown Luggage Inc Aka Guido Van Hemelryck
Country: USA
State: Florida
City: Miami
Address: 108 SE 1st St
Phone: 8009559205

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