Verizon Wireless
Customer service and overcharges (hope you have all day)

I got verizon wireless service in july out of austin, texas.

They advised me at the time houston was in the same local call area (footprint).

I travel in houston most of the time and call numbers there. When i got my first bill i found i was being charged for calls to another houston verizon customer that i call a lot.

I contacted verizon who said it wasnt a local calling area and that was the reason.

After 10 phone calls tech support finally found a computer error and credited me back $80.

The next month was fine so i didnt really look at bills after that.

When i got my december bill it was back showing i was being billed again.

I called and once again wasw told it was because i was out of austin and i was callong a houston number.

I told them to look at previous notes and when thay saw the one from july they tried to tell me that it wasnt right.
The amazing thing is 4 other numbers i call in houston all show on the bill as "mtm" calls. After several more calls and promises of return calls that never came i sent a certified letter to verizon.

Now on 3/6/02 i call verizon number on the back of my current $130 bill dated 2/2/02.

The recording tells me that after 12/31/01 i need to call 800-888-7600.

I call that and get at t wireless. After an hour i finally get verizon customer service, eric at ext 4099.

He advises me he sees the two certified letters i sent and will have to see if i get a credit.

Now the kicker, in the letter i advised i was disputing my bill and not paying the $130 as this amount was in excess of what i was charged over the past few months. My phone was turned off 2/1/02.

Well eric advised he will call back then i asked him what was showing as total bill currently due. (remember phone off 2/1, bill was dated 2/2 for $130.) hes says my current bill is $360.

We will see if i get a call back. Over the several months of service i have been very unhappywith customer service.

On a 1-10 scale about a -20. Right hand doesn't know what the left hand is doing type of thing.

Scott

Company: Verizon Wireless
Country: USA
State: TEXAS
City: HOUSTON
Address: BOX 773600
Phone: 8662459001

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