Verizon Wireless
Customer Service and Overcharges on Houston Calls From Austin Account

I got Verizon wireless service in july out of Austin, texas.

They advised me at the time Houston was in the same local call area (footprint).

I travel in Houston most of the time and call numbers there. When I got my first bill I found I was being charged for calls to another Houston Verizon customer that I call a lot.

I contacted Verizon who said it wasn't a local calling area and that was the reason.

After 10 phone calls tech support finally found a computer error and credited me back $80.

The next month was fine so I didn't really look at bills after that.

When I got my december bill it was back showing I was being billed again.

I called and once again was told it was because I was out of Austin and I was calling a Houston number.

I told them to look at previous notes and when they saw the one from july they tried to tell me that it wasn't right.
The amazing thing is 4 other numbers I call in Houston all show on the bill as "mtm" calls. After several more calls and promises of return calls that never came I sent a certified letter to Verizon.

Now on 3/6/02 I call Verizon number on the back of my current $130 bill dated 2/2/02.

The recording tells me that after 12/31/01 I need to call 800-888-7600.

I call that and get at t wireless. After an hour I finally get Verizon customer service, Eric at ext 4099.

He advises me he sees the two certified letters I sent and will have to see if I get a credit.

Now the kicker, in the letter I advised I was disputing my bill and not paying the $130 as this amount was in excess of what I was charged over the past few months. My phone was turned off 2/1/02.

Well Eric advised he will call back then I asked him what was showing as total bill currently due. (remember phone off 2/1, bill was dated 2/2 for $130.) he says my current bill is $360.

We will see if I get a call back. Over the several months of service I have been very unhappy with customer service.

On a 1-10 scale about a -20. Right hand doesn't know what the left hand is doing type of thing.

Scott

Company: Verizon Wireless
Country: USA
State: Texas
City: Houston
Address: Box 773600
Phone: 8662459001

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