AT&T Wireless
Rip-off on rollover minutes

I have had a plan for many years with AT&T Wireless that includes rollover minutes - i.e. I have 900 minutes a month on the plan and whatever I don't use each month rolls over to the next month. I just realized that I have accumulated 4,240 rollover minutes, so to save myself some money I decided to change to a cheaper plan with less minutes offered, at least until I used up the accumulated rollover minutes.

I called them to change my plan from $59.99/month (includes 900 anytime minutes) to the $39.99/month plan (includes 450 anytime minutes), but was told if I change my plan I will lose ALL of my rollover minutes except however many minutes the new plan offers. Which means I will go from having 4,240 minutes to only having 450 minutes, effectively LOSING 3,790 of my earned rollover minutes.

Obviously this totally defeats the purpose of changing to a lower priced plan. To me, this is a rip-off! I earned those rollover minutes and they should not be able to take them away from me.

Company: AT&T Wireless
Country: USA
State: California
City: Bakersfield
Address: P.O. Box 60060-0017
Phone: 8003310500

  <     >