American Express
Closed Card Still Reported as Open Account on Credit Report

In 2003 I paid off my remaining American Express balance and cancelled my card. 1 year later I went to purchase a house and the credit report company said that they showed I had an active credit card with American Express. Hmmm, what? It was counting against me as an additional debit when trying to get a loan for my house.

Well, that's bad. I called AMEX and asked what happened. They apologized and said that I was still in their system. I told them they needed to update their information so that my account showed to the credit report companies that my account was paid in full and that the card was closed. The rep agreed that my account was paid in full and that the card showed as closed. They promised to update their info. All done.

Now it's buying a new house and guess what just showed up on my credit report. An open debit account and card with American Express. Apparently they are incompetent. So just be careful before you get an AMEX card. It'll be a lot harder to get rid of than you think.

Calling them today to see what their new problem is. Wish me luck!

Company: American Express
Country: USA
State: Florida

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