AT&T/Cingular Wireless
Rebate never received and phone stopped working after merger

Dear Sir or Madam:

I have been an AT&T customer for several years. The service has been fine up until the recent merge with Cingular. Afterwards, I was given erroneous information to encourage me to upgrade my phone. I was told that I would get a large rebate, that I would have roll-over minutes, free roaming, isync and bluetooth on the phone, free mmode trial that would be disconnected later if I did not want it, and a working camera on the phone.

I never received the rebate, the roll-over and free roaming were only useful with a cingular plan, not the AT&T plan - causing my bill to skyrocket. The isync and bluetooth and camera never worked properly - thus making switching phones ludicrous.

The phone ceased working after having it for 2 months and the company refused to replace it... And then suspended my service for non-payment though I paid $300 weeks before and would not owe another $300 if they had given me the rebate and honored the roll-over free roaming.

Company: AT&T/Cingular Wireless
Country: USA
State: California
City: Anaheim
Address: P.O. Box 68055
Phone: 8666269606

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