Sprnt PCS
Mail-in rebate ripoff Nationwide California

I am currently Sprint PCS customer whose 2-year service agreement ended in November.in February I went to their website and activated a new 2-year service agreement.

Sprint has an 18 month restriction on the eligibility current customers have towards rebate savings of new phone purchases. Since I was well over the 18 month restriction, I then placed an order for each of the 2 lines currently on my service plan, which were enrolled into the new 2-year contract.

I received an email confirming my new service agreement and equipment purchased within an hour of placing the order. 2 Days later I received an email from their ECare department from a representative who informed me they had cancelled my order and proceeded to explain why, but which I felt failed to provide an accurate and legal explanation.

The next day I walked into a Sprint location where I made the exact same purchase and reconfirmed my new contract. Contrary to their instant rebate advertisement, I was given the required documentation and information for submitting a mail-in rebate, which was mailed and received by Sprint on March 1.

It was ultimately denied for the reason of it being invalid since I did not reinstate a new contract, even though my documentation confirms me not only meeting that requirement, but all 3 of their requirements.

Company: Sprnt PCS
Country: USA
State: Alifornia, Missouri
City: Santa Fe Springs
Address: UMB, PO Box 219554, Kansas City, MO 64121-9554
Phone: 8882531315

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