Kay Jewelers
Ripoff

My fiancee also bought my rings at Kay Jewelers, we had them customized to put rubies in the wedding ring (his birthstone). They were purchased 7, we were married 6. I took the rings in for the 6 month inspection. The DAY we got married, while the ink was drying on the marriage license I might add, I looked down and one of the rubies was missing.

We were leaving for our honeymoon in a few days and I wanted to show my ring off so I did not take it in to be repaired. While we were on vacation, 2 more rubies fell out. When we returned and took the ring back in, it came back smaller (we were in Mexico on vacation - VERY HUMID) so they resized the ring.

A few weeks later, the last ruby fell out, once again they repaired the ring. The latest incident is one of the marquise diamonds (there are 2 on each side of the ring) fell out. They are now going to get it repaired, and then send it to a custom jeweler to see why the stones keep falling out. I wish to have it sent to a store of my choosing, they say they can't do that because it isn't an approved store of theirs.

Now before you question the care of my rings, I took them in for their check-up 2 WEEKS BEFORE THIS LAST INCIDENT. My hands aren't broken, the ring isn't bent. This particular ring has 2 prong set marquise diamonds and 4 channel set rubies. I have rings that I wear nearly everyday and used to race off-road and didn't have a problem with stones falling out.

I suggested that they repair my ring and give my husband his money back. That's when they decided to send it to a custom jeweler (of their chosing). My husband's assistant thinks this ring is possessed - I'm beginning to think the same thing.

Company: Kay Jewelers
Country: USA
State: Alabama
City: Tuscaloosa
Address: University Mall

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