Cingular
Broken Phone Not Replaced Unless Customer Signs New Contract

I have a 2 year contract with Cingular. My cell phone is broken and has been broken 3 times. The last time they state they don't work on this phone any more and they will not replace it with another phone equal to the phone I have. The only way is for me to upgrade and sign a new 2 year contract. My contract is up in 7/05.

If I upgrade it is at least 200.00 and I don't feel I need to do this. I am paying 50.00 a month for this phone I can't use. Cingular states it will only replace the phone up to 1 year, but they make you sign a 2 year contract.

I just don't feel this is a good customer practice and is a fair one..

If you could advise me of any recourse with this company.

Thank you

Company: Cingular
Country: USA
State: Texas
City: Dallas
Site: cingular.com

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