Wal-Mart
Ordered 47-inch TV never delivered, told it was stolen, refund email never arrived

I made an order to get a TV before Christmas. The TV never came. Emailed the support. They ignored me and said looks like it got stolen upon delivery. I have surveillance in my building I could see the package never got delivered. You would notice a giant TV box coming in. Emailed and ignored again. Called the 800 number (waited nearly 2hrs) told to call FedEx. Called FedEx, was told it has an invalid tracking number. Called Walmart (waited nearly 2hrs again) told that it seems something may have happened to it on their end and that their "back office" would reach out to me in 4 business days. 5 business days later, no call. Called them, spoke to a lady and told me that they could refund or re-ship. I chose refund. She told me I would receive an email that I would Need to e-sign before I could get a refund. I never received an email. It's now January 2nd. Walmart ruined Christmas. I will ever order from them again. They have stolen my money.

Company: Wal-Mart
Country: USA

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