Verizon
Extra Phone Line for Dial-Up Billed as Long Distance

I recently requested an extra phone line for my internet service from verizon phone company. I called and told them I wanted it for my internet only and I gave them my internet number for dialup.

I plainly told the representative that I wanted something that wouldn't be too expensive and he said he would fix it.

He fixed it that every time I would dial in on the internet, it was long distance and was charged what time I was on line 226 dollars for one month service.
I have not received my other bill yet. It's hard to say how much it will be.

I called in to have the problem fixed, and I spoke to the supervisor and she told me that I would have to pay the bill for their mistake. I asked them to go back on their records to listen at the conversation I had with the representative about the line she said she didn't have any records.

Would someone tell me why they tell you that your conversation may be recorded?

Company: Verizon
Country: USA
State: Maryland
City: Annapolis
Site: verizon.com

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