Doubleday Book Club
Rip-off! Fraud! No customer service! Vague responses! Not shipping as promised! Bad company! Overpriced!

I have been a member of this book club for a few month and have not had any problem until recently. I ordered 2 orders for Christmas presents in the very beggining of the month. Well here it is 2 days before Christmas and I have not recieved either order. They posted all over there site "Order before Dec. 20 at noon and get guarenteed delivery before Christmas".

Well we are 2 days away from Christmas and considering I ordered these books in the very first week of December I should have recieved them. I have gotten very very vague responses from them and they do not respond to specific questions or concerns! I think they are a terrible company and will be cancelling my membership for sure! Here are my contact with them... How ridiculous!

[From Me] Hello,
My name is Katrina XXXXX my account # is XXXXXXX. I have placed 2 different orders my first order was placed and says it has shipped and it has said that for a few days now I have not recieved it yet and I am now concerned
that I won't get it in time, I hope you have a tracking number or some information. I really need that order! My second concern is the order I placed the other day is supposed to be expressed shipped (which I paid for on my credit card) and that has not been shipped either, it is now the 21st and I don't have either order, every single book I ordered is a gift. I am really nervous and need a response ASAP as to where these orders are. I would also really like a phone number for your company so I can speak to a person.

Thank You,
Katrina XXXXX

[From Doubleday] Dear Member,

Thank you for contacting us.

Your order for the following has been received and was processed on 12/20/04.

Guinness 2005
digital camera
random easy read
wgiftkatrina

Generally, we ask our members to allow up to 5 business days for delivery time of books, music and video products, and slightly longer for other merchandise
items; but chances are you'll receive your order before Christmas.

Please feel free to contact us again, if you have any additional questions or
concerns.

Sincerely,
Customer Service Representative

255

Now remember I asked them about 2 orders! Not just one and I also asked numerous questions!

[From Me] Hello,

Thank you for you response but frankley that response concerns me. I ordered my first order on the 4th of Dec it is now the 22nd of Dec and I still have not received it. It was posted all over your site "Gaurenteed Delivery before Christmas if ordered before Dec. 20 12 noon" now your response to me about my order placed on the 18th of Dec is "Chances are it will be there before Christmas". I need an explanation I paid for express shipping under the guarentee that your company made. If your not sure if they will be here then I want a refund of all my shipping charges on both orders because you defaulted on your guarentee. I would like a better answer to where my order is and not some vague answer. I spent a lot of money and demand a decent response. I can't go on "Chances".

Thank you

Katrina XXXXX

[Doubleday's last reponse] Dear Member,

Thank you for contacting us.

Both orders should arrive by Christmas. Please contact us again if they do not.

Please feel free to contact us again, if you have any additional questions or
concerns.

Sincerely,
Customer Service Representative

255

Can you believe the attitude? I am also gong to report them to the Better Business Burea! DO NOT join their club!

Katrina
Warwick, New York
U.S.A.

Company: Doubleday Book Club
Country: USA
State: Nationwide
Site: www.doubledaybookclub.com

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