MCI Worldcomm
MCI Worldcom Residential Local / Long Distance ripoff

I signed up with MCI local and long distance service for my home about a year and a half ago and it has been nothing but trouble. While their rates were very attractive, it has not been worth it.
When I signed up, I had 2 phone lines in my house. One for voice and the other for the computer.

Needless to say they got all the features mixed up between the 2 lines and I spent 2 months of calling them to fix it. Then for no reason the caller id would stop working and I had to call them to have them turn it back on. So now they charge me to turn on what they turned off and what I had from day one. I have spent more time calling for credits to my bill than I have ever done in my entire life. Noisy lines with static that always seemed to start after the Verizon technician was down the street working on the switchbox.

I swear I think Verizon knows the lines that are MCI customers and dumps the noisy lines on us. The best was yet to come however.

I recently got a cable modem (October) and had no use for the second phone line. I called MCI in October and asked for the dialtone to be discontinued and my number disconnected. I was assured it would be done in 72 hours or less.
Well after 4 months it is STILL NOT DISCONNECTED. At first I paid the bill and called for a credit. The drones on the end of the line were sympathetic and since they could see my disconnect order they credited me on the spot. This went on until December when I decided to deduct the $20.00 for the extra line from my total bill.

Well it tool exactly a week before I received a call from the collection dept at MCI, on a Sunday no less, demanding their $20.00. I explained my situation and was told to call the same people I had been calling for 3 months on Monday which I did.
I have had supervisors, managers, group leaders and every other drone involved and still my line is connected and being billed.

I just had ATT make me an offer I could not refuse, so I switched my primary line to ATT but left the secondary line with MCI and I will not pay another bill from here on out.

I am thinking of taking them to court for wasting my time because I am a consultant and bill at $200.00/hr and they have wasted many hours of my time.
I have records of every phone conversation, who I spoke to, their ID number and what they said.

Is this feasable?

Avoid MCI at all costs... It's just not worth it.

Company: MCI Worldcomm
Country: USA
State: New York
City: Moriches

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