Aol/time Warner & Verizon Corporation
I was charged over 1700.00 in one month for long distance calls on my aol dial up line, va 20166/ verizon-greensburg, pa 15601

Back in the middle of the summer, I was having problems with my AOL
I could not get my emails nor stay online very long.
I contacted AOL TECH SUPPORT (which is close to impossible to do)
I was advised to try and add some new access lines -
I was also told that the AOL 9.0SE
Ii had was having problems and they advised me to also upgrade to AOLl9.1-
I did what I was told-
When I went to add more access lines - they asked me for my area code and nnx=exchange - then a GROUP OF NUMBERS COME UP-
I ALREADY HAD 5 BUT I ADDED 1 MORE-
I thought all the numbers were local or else why would they ask me for my area code and exchange.
About 2 weeks later I get a Verizon bill for about twice what I usually get.
I just recently changed my account (or so i thought) to freedom essentials for a set price to get unlimited FREE toll calls.
I then found out that this service was for my line and not my account-
The line my dial up is on did not have the free long distance-
also the AOL I had previously would log off after about 15 mins if not in use, so therev were 3 things i thought were so and were not so they are - -
1- the unlimited long distance calls from verizon were per line not account
2- the access lines are not all local lines
3- this newer version of aol does not log off after 15mins as my previous edition did if not actively using it.
OK so I paid the verizon bill that was about twice as much as usual
l, but then last week fri 8-29 I got my verizon bill and it was for over 1700.00 for 1 month because I was charged for aol dial service that was never logged off-
SOME SCAM VERIZON AND AOL GOT THERE-
I KNOW I CAN'T BE THE ONLY PERSON THIS HAPPENED TO.
I have spoken to boh companies and they refuse to work with me
I AM a great long time customer of both companies and I am a recently retrired verizon employee and I know how things are suppose to work-
I use to work in a dept that would contact a customer during the billing period if it looked like very high or unusual toll usage.
My usual biill is no morew than 70.00 a month.
I told both of them I cant pay this bill -they could care less.
I will now speak to a attorney about filing for baNKRUPTCY MAINLY BECAUSE OF THIS BILL.
I know aol and vetizon do business together and they want people to buy their dsl/high speed service
they hate people that still use dial up and treat us like unwanted step children.
All I expect is some help to reduce this bill -I realize I will have to pay something, but not 1700.00. I just can't do that financially and I should not have to.

Company: Aol/time Warner & Verizon Corporation
Country: USA
State: Virginia
City: Aol-dulles
Address: Aol Llc 22000 Aol Way / Verizon Corp Greensburg Src 131 Seton Hill Dr
Phone: 7032651000

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