AT&T
Customer service

This customer service department was patronizing after a legitimate service complaint. Therefore, I had my primary number ported over to Verizon when my contract ended. I forgot to close out the three other family lines connected under this primary line at this time. These lines had not been used in a year. I was charged $10 per line before my primary number was ported to Verizon. Without any customer service representative telling me, the cost of these three lines went from $30/month to $117/month. I had electronic billing for this primary number. I received one invoice by email. I could not get into since my primary number had been ported out.By the time I called, I had racked up several months of charges at $117/month for three family lines that had been unused in over a year. AT&T is a money-grubbing rip-off of a company that drops calls like there is no tomorrow. Don't bother complaining to the FCC or AT&T. So far, I've been very happy with Verizon.

Company: AT&T
Country: USA
State: Nevada
City: Reno

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