Beyond the Rack
Refund refused although merchandise is still not delivered - Clothing for females

I asked BTR for a full refund after multiple mistakes on shipping, and on merchandise delivery always being postponed. The responses from the Customer Service team are unprofessional and unhelpful. I am very dissapointed in how they refuse to refund me, even though they have not delivered or even received my merchandise, for which I paid in full plus a shipping fee. I keep receiving emails informing me that the reception of the iitems are delayed. I've been oredering from BTR for over a year now, and this has happened too many times. Once they cancelled one item because they were unable to get it. I am expecting a full refund on my original method of payment (including shipping!) and NOT BTR CREDITS. Since there will be no further business with BTR on my part.

Company: Beyond the Rack
Country: USA

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