Simply Organic Sleep
Merchandise shipped inappropriately, lost, damaged, no refund and no merchandise

I ordered an organic mattress from Simply Organic Sleep, in August. My credit card was charged immediately (Aug 21) but no bed arrived for weeks. I was told by the shipper and the company that the bed was lost. After weeks of this, some of the merchandise arrived in boxes torn open and damaged. The website for the company advises that one rejects merchandise that arrives damaged, however, they send the merchandise not requiring one to be home so that damaged merchandise can be left at your door so you cannot refuse it.

After weeks of refusing the merchandise that kept coming back to me no matter how many times I refused it, and of sending pictures of how the merchandise arrived, damage and all, I received no promised refund.

I began threatening with action and got an email stating my account would be credited (it was not) and that a shipping fee and restocking fee would be charged, 15% restocking in addition to shipping. I was informed that the merchandise was not damaged and that I would not have had fees had I cancelled my order prior to delivery! What kind of logic is this customer service person using? How would I have known it would arrive damaged so that I could cancel before shipping?

Also, the customer service person denies knowing of the damage tho this agend sent me a bill of lading with her name on it, to pick up the damaged merchandise!

So after weeks of this I would like to formally complain and expose the bad business practices of this company. With doing a little research I found out that this company had done similar things under a different company name.

Company: Simply Organic Sleep
Country: USA
State: Maine
City: Dedham
Address: 33 Pine Trail

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