Walmart
Phone paid for never received - Samsung S3

I have ordered Samsung S3 tied to AT&T in last week of feb but I never received it. My order was clearly ready to be shipped on 27th feb itself but I asked them to hold because I would not be available I clearly mentioned while placing the order that my order be shipped on either proceeding monday or tuesday and they said yes then. But they did not send it so and sent me later. They say Fedex has left the package in front of the door on wednesday when I was not available. I did not see any package. I had to call customer care more than 10 times and the issue is still pending. They offered to send me replacement phone but to the AT&T registered address. I no longer stay there and adrress on AT&T is my cousin's who is the primary AT&T account holder. I got the address changed from AT&T and called back again. They said Fedex is investigating it but I was in no rush so I thought I could wait.in the mean while I called them 3 or 4 times and still the response is Fedex is investigating. Fedex has apparently rejected the claim it seems. I called back on May 1st and to my surprise I realized that Fedex has rejected and Walmart did not even care to intimate me about this. This time they transferred me to another department who were clearly arrogant and did not even care to respond. All they say is they cannot help. I had to talk to manager and so they said she will call back when she is free in next 24 hrs. I called them thrice over next 2 days to get to manager but clearly I could not. After long wait of 48 hrs, manager called me and told me the same thing and said she cannot do anything rather she sounds she wont do anything. I thought Walmart had more responsible people. I am the one who lost money here and they do not even care anymore. I definitely would not leave this and I want my money back. I no more would like to involve with walmart. All I need is my money back.

Company: Walmart
Country: USA

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