Charter Communications
Charter Cable Increased cost of internet from $29.95 month to $47.95 because I dropped TV Service

Charter Cable took over our area of service at the beginning of 2011. I always had internet service only and once paid $19.95 per month and then upped it to the $29.99 per month tier for faster internet.in August I spoke to a saleperson to enquire about price of cable. However, really felt very expensive considering I didn't watch TV that much but after speaking with sales person they gave me a bundle to go with my internet service and I decided I would take the deal to watch Alabama Football this fall.

I just got laid off work without notice and I called to cancel the TV service and keep my $29.95 per month internet service. When I called they told me that if I dropped the TV service my internet would go up to $47.99 per month and I could no longer have it at the base price I had always paid of $29.95 per month.

I explained to them that I had never had to pay that much and that had the sales person informed me that if I had to for any reason drop my TV service I could no longer keep my internet for the price I would never have ordered TV service.

Company: Charter Communications
Country: USA
Address: Alabama
Phone: 8884382427
Site: charter.net

  <     >