Charter Communications
Horrible customer service - Charter internet

I recently went into my local Charter office in Cookeville, TN to sign up for internet service. As I was giving my information, another employee asked the lady helping me what she was working on. She responded with "an internet only", with a tone I usually use when I have to go to the dentist. I asked the lady if there was a problem with only getting internet and she told me her manager thought there was, that she is supposed to sell cable television and home phone service. I responded that if the television wasn't over $100 a month I might get it, and it is no one is getting home phone service. Charter really should be happy getting any new customers, not being rude to the ones who only purchase internet service. This is a huge fail at basic customer service.

Company: Charter Communications
Country: USA

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