Totsy
Broken item - Totsy

I received my order a MONTH after placing it with Totsy. When the merchandise arrived part of it was broken. I called Totsy customer service immediately. I was met with a less than eager to help rep (swilliams@totsy.com). I was told to email a pic of the broken item and she would ask her supervisor if they could do anything. I emailed the pic to her within minutes of hanging up the phone. She has yet to reply to the original email as well as 3 others I have sent.

Company: Totsy
Country: USA

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