Action moving and storage
Action van lines THE NIGHTMARE MOVE

Just be careful, they are very nice when they first talk to you, theN, as soon as you sign the contract, it changes. We moved from St-Sauveur to Vancouver Island, since they picked up our move it has been a nightmare. They delivered more than a month later than promised, our dishes were broken, wardrobes squashed and a very expensive bike went missing. They picked up 3 bikes and delivered two, a thriathlon bike that was very important to us and we had paid extra insurance (to them... So is there even an insurance company?).

The list they wrote when they picked up indicated 3 bikes, the delivery guy acknowledged that there were only 2 delivered. Easy enough to figure out. It has been lost or stolen when it was in their care. So, it should be the moment when the insurance comes into play or even Customer Service would take care of it immediately if it was a honest company.

It has now been six months and they are refusing to reimburse us, even though we have provided receipts for the 3 bikes, they even went as far as asking us to provide the specific value of every box... Like you remember that... They take months to answer a letter, they absolutely don't care. We have had to hire a lawyer and they are not even answering him.

We will not give up which is what they are hoping for. I wonder how many other people are in this situation...

So, my advice, don't go for the lowest quote, hire a reputable company. It is not worth the aggravation and the loss of property, plus all the expenses we had to incur while waiting for our move for a month. We ended up here without our stuff for a month, and they are telling us it is our fault. Very very dishonest! No customer service whatsoever, except for that Brian guy who is nice on the phone at the beginning, then of course, he's gone! REMEMBER THE NAME "Action", tell every one you know to stay away from them.

Company: Action moving and storage
Country: USA
State: Quebec
City: Montreal
Address: 7450 Rue Mile End Montreal, QC H2R 2Z6
Site: actionvanlines.com

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