Authorized Movers
Overcharged

We had along distance move and we got this quote from a company named Authorized Movers for $1800. On the day of the move, they picked up our stuff and i told the guy that the address on the form is not where our stuff will be delivered. He said, "ok, i will cross it out later"... I also told him that i will be calling them as soon as i found another apartment so it means to put the stuff in the storage first because the apartment is not ready! The, he convinced me to go by flat rate of $3000 that way even if our stuff weighs more, we will not be charged extra. He said that flat rate includes everything!

They started transporting our stuff even though there's no definite address yet. Then they called me and forcing me to pay for storage or redelivery which is $400 more because the truck is already there. I said 'i will not pay anything for this is not my fault! The pick up guy is the one who screwed up everything!

They told me to call the owner, the customer service and the operations supervisor to explain what happened. Talked to the owner himself and i was furious because they want us to pay more and he yelled at me saying "are you going to pay for storage or what?!"you will pay $400 more for redelivery and $75 for stairs and we will take care of storage!"

Just to get our stuff, we paid the remaining balance which was half of the amount and the $475 for redelivery and stairs fee! So, we paid a total of $3475 just because their worker screwed up!

When they delivered our stuff, our furnitures are scratched up, were missing the bolts for our bed frame, were missing the shelves for our entertainment center, power cords for the tv and our 4-in-1 printer is completely broken! We called customer service an nobody's answering our call.

Authorized mover *! I will never ever recommend this company to anybody! There's a lot of moving companies out there that do their businesses well.

Company: Authorized Movers
Country: USA
Site: authorizedmovers.com

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