Walmart Supercenter #5781
Site-to-Store Pickup Chaos, Missing Order and Slow Customer Service Response

I ordered a pair of canopy interlined panels on walmart.com for a site to store on December 3. After receiving confirmation to pick up my purchase on the 11th, I went to the store. When I arrived at the store, the site to store section was a mess. People were crowded and one lady complained of waiting 30 minutes. When I got to the front of the line, I asked the casher if there would be a problem with my order and she assured me it would only take a few minutes. She scanned my receipt and wrote my name on a little sheet of paper to give to someone so they can retrieve my purchase from one of a few trucks in the parking lot. Which doesn't seem standard to me, because site to store means your item should be in the store! After waiting 20 minutes a worker arrived in the store with two shopping carts filled with items and called peoples names for their pick up. After the last item was called, I inquired about my order. After being shoveled around for 15 minutes, I demanded to speak to a manager. The manager brought me up to the front desk and the young lady that originally scanned my receipt denied me ever being there and my little sheet of paper with my name on it was gone! I proceeded to tell the manager that they wasted enough of my time and I needed my purchase within the next five minutes. Instead of apologizing, she just refunded my money and sent me on my way. After waiting 7 days, wasting 35 minutes in the store and wasting gas driving up there, I walked out with nothing. I immediately called Wal-Mart's customer service line to report the incident. I was on hold for 42 minutes. When I spoke to the agent she was understanding and forwarded my info to the district manager. After waiting on a call and resolution from him, I called customer service back after 7 days. He immediately called me back and offered an apology. Apology was nice but that not a resolution.

Company: Walmart Supercenter #5781
Country: USA
State: Illinois
City: Chicago
Address: 8331 S Stewart Ave
Phone: 7733589000
Site: walmart.com

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