Walmart
Customer Service

I was informed via email that my Site-to-Store order was available for pickup and I went to the Beavercreek store 5 Dec, they could not find it and said the Walmart logistics system is a mess and it probably was not there and that I should come back in a few days. I waited for 45 minutes for them to look for it. I returned on 8 Dec and they still could not find it and told me that there was nothing they can do but cancel the item. I asked if I could cancel the entire order and they stated that only the item that was not there, there would be a fee to cancel the entire order. I told them that I would not accept receipt of any part of the order until the missing item was available and asked if they could call me when it was available... They agreed and after another 1 hour and 15 minutes of waiting for them to find it I left with the comment from the cashier that it was likely placed on the floor and sold. Walmart of Beavercreek called me on 9 Dec and told me that the entire order was there and ready for pickup so my wife went to the store to pick it up... Guess what, the microwave cart was still not ready to be picked up and they had no idea where it was at, this took another hour. We left with no resolution and I have no idea what to do now because I was given no advice other than to cancel the order. Well, that is not acceptable. I would like to know what Walmart intends to do to rectify this situation and not only make me whole but to compensate me for the additional costs of time and labor associated with repeated trips to your store. I believe I am entitled to agreeable and reasonable compensation under the terms of offer and acceptance under the Uniformed Commercial Code. I would like to receive a reply NLT: 14 Dec with a reasonable way ahead.

Company: Walmart
Country: USA
State: Ohio
City: Beavercreek

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