BlockBuster Video
Ripoff—screwy return policy and they charge you fo

Its ridiculous. On more than one occassion a phone call would be made stating "You are (insert number of day (s) here) late on returning (insert movie/game title here)" We'd discuss it with them that we did in fact return the movies/games before the due date and then they would assure us that everything is "all set" and "not to worry" "we will take care of it".

Then. Today me and my husband were told at the register that we had an overdue fee of 12 dollars and change for a game that was returned "4 days late" when we actually returned the freakin thing a day BEFORE it was due back. Go figure. We even told the lady that rung us out that the matter had been settled and she said that she would delete the charge but that she would make a notation on the account's profile not to issue us credit for "late returns" anymore. That's such BS.

Another incident that Im not too happy about is their "policy" on returns. My husband had purchased Jeepers Creepers 2 for me on dvd as an Xmas gift. Since it was the week before Xmas the only place he could find it was at the "we'll charge you at least 5 dollars extra for this movie for your convenience when you can get this for less elsewhere" blockbuster.

Ok. Well come Xmas, someone else had gotten me the same thing so we figured we would just return the one he bought me to BlockBuster. We went there, receipt in hand (not even a week had passed) with the new still factory sealed movie and they STILL wouldnt give us a cash refund. They told us that it was "policy" to just issue the amount he paid to our blockbuster account. When I asked him how they would handle the return had a person NOT had a membership, he didnt have an answer. I think its nonsense. Im gonna shred the membership card for good.

Diane
fall river, Massachusetts
U.S.A.

Company: BlockBuster Video
Country: USA
State: Massachusetts
City: Fall River
Address: 340 Rhode Island Ave
Phone: 5086770797

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