Directv
Weather Interruptions Contradicted Sales Claims, $460 Cancellation Cost

I switched to Directv and prior to signing up asked specific questions about their service and interruptions due to weather and was told that interruptions happens, yes, but it's equivalent to approximately 2 hours for the year unless there's a significant storm. I accepted that explanation and moved forward. On the first hint of rain, the screens starts locking up to a freeze lasting anywhere from one to 25 mins. When I called customer service, they said, well if it's raining, the service will interrupt. She confirmed that with every shower, light or not, the service will interrupt.

And then she tried to sell me additional service with the first 3 months free. Really? How do they get away with this? I called back after another service interruption, and after talking with 6 people who could not help me, I decided to drop the services. This is the worst service I've ever signed up for. I will have to pay $460 (only 1 month of no-service used so far). Unbelievable. Any class action suits being filed, I will gladly assist. If you have a choice, do not ever get Directv. Their system sucks all around.

Company: Directv
Country: USA
Site: directv.com

  <     >