Krystal Club Ixtapa
Aka Christine's Beware Of The Thugs In The Club And Inaction By Management ripoff Guerro

Subject: Christine's Night Club @ Krystal Hotel In Ixtapa
Location: Ixtapa, Mexico
Title: Beware of the Thugs In The Club

While I was in Ixtapa I went to a night club called "Christine" located at the Krystal Resort. It is apparently a time-share resort.

When I entered the club I was told by the manager that there was an all-inclusive price of 200 pesos which included an open bar until 5:00AM. When I got ready to depart at 3:00AM I was told that I had to pay for two extra drinks. I told them that I had paid for the all inclusive until 5:00AM. The manager/head of security came over and stated he told me the open bar was only until 3:00AM not 5:00AM. Then he stated that if I did not pay the bill "there would be trouble."

I asked what he meant by trouble and he said that he would call the police and I said that was fine with me and I would do whatever they recommended. He then said started screaming at me, jumped to his feet, and said something into his hand-held radio. He then yanked me up by my shirt ripping it. I was then pounced upon by four secuity guards and taken to the lobby where the club/manager threatened to have me beaten by the security guards. He then told the security guards to release me and taunted me trying to antagonize and provoke me into a fight in order to justify his abusive conduct. He further told me that if I did not pay for the two drinks right then he was going to have me beaten. I then gave him my debit card which he through the waiter.

When it was returned I signed it and wrote "disputed" on the slip which nobody noticed and which would provided proof of extortion. I then turned to leave and and the manager shoved me from the back. The following day I filed a complaints with the Secretary of Tourism, with the Zihuatanejo police, and witht he U.S. Consulate's office in Ixtapa.

After further investigation I determined that the little thug's name is Aljeandro Solis. I also reported the event to Mr. Alexander Ruiz who is the General Manager of the resort. Mr. Ruiz sent Mr. Salvador Andrade to my hotel to discuss the matter with me. Mr. Andrade scheduled a meeting with Mr. Ruiz and I for the following morning.

Mr. Ruiz failed to appear for the meeting. To me this shows an utter indifference by Mr. Ruiz to the danger and abusive behavior posed on the Krystal properties. I would suggest that nobody utilize this property if they value there personal safety.

If I receive a reply from Mr. Ruiz resolving the matter, I will update this review. Currently pending are: the police complaint against Aljeandro Solis; Complaint with the Secretary of Tourism; Statistical Incident Report with the American Consul; Notification to Visa concerning the extortion used to make the charge on the card, Comlaint pending with the Mexican Consul in Albuquerque, NM.

So unless you want to be assaulted, battered, abused, profanity used and directed at you, your property damaged and you injured, held under false imprisonment, intimidated, and extorted, avoid this "upscale club" and the Krystal property in Ixtapa like the plague! And for God's sake don't purchase their time-shares with this kind of behavior being tolerated by upper management! By the way, Carlos and Charlie's Clothesline is more enjoyable and significantly busier.

Company: Krystal Club Ixtapa
Country: Mexico
State: Other
City: Ixtapa
Address: Blvd. Ixtapa, 4-ASyn Lotes 4
Phone: 5052945677

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